More and more these days it seems to me that good Customer Service has become a thing of the past, consigned to the realms of myths and legend, a nostalgic memory for those of us who remember when high streets were buzzing with small family run, old world shops, the terms ‘supermarket’ and ‘call centre’ hadn’t been invented yet and people actually spoke to each other, wrote letters by hand and were more likely to pop to the shops on a push bike than in a car.